Privacy policy.

Who we are

BroadWell (“we”, “us”, “our”) offers Full Body Wellness Scans in Florida. BroadWell is operated by TekConcept AI LLC, 2196 Walosi Way, Unit 104, Panama City Beach, FL 32408.

This policy covers information we collect when you message us, call us, book or have a scan, or visit this website.

Information we collect

• your name and the contact details you give us, such as your phone number or email address
• the messages you send us and our replies
• details of calls to our number, as described below
• booking details, such as the area you are in and the times that suit you
• information you give us at your scan, and the wellness snapshot from the scan. [CONFIRM: what the scan records, who stores it, and for how long]
• how you heard about us, for example a Facebook ad or a friend

We collect this information from you. We do not buy contact lists or get your details from data brokers.

Facebook and Instagram Messenger

When you message us on Facebook or Instagram, your messages are carried by Meta and are also covered by Meta's own terms and privacy policy.

We answer messages with the help of an AI assistant. The assistant can reply to common questions and help with bookings, and a member of our team can read the conversation and step in. Your messages are processed by the company that provides the AI service so the assistant can reply. If you want to speak to a person, say so in your message.

Phone calls

Calls to (866) 633-3259 may be answered by an AI voice assistant. We keep a log of each call, including the number that called, the time and length of the call, and a record of what was said. [CONFIRM: whether calls are recorded or transcribed, and the notice given at the start of each call]

You can ask to speak to a person at any time during the call.

Text messages (SMS)

BroadWell sends text messages about booking and following up on your Full Body Wellness Scan. We text you only if you texted us first or gave us your written consent when you booked. Giving consent is never a condition of booking or buying anything.

• We only send texts between 8 a.m. and 8 p.m. in your local time.
• We do not send more than three texts in 24 hours on the same subject.
• Reply STOP at any time to stop texts. You will get one confirmation and no further messages.
• Reply HELP for help, or call (866) 633-3259.
• Message and data rates may apply.

We do not sell, rent or share your mobile number or text-message opt-in data with third parties or affiliates for their marketing purposes.

We follow the Florida Telephone Solicitation Act and the federal Telephone Consumer Protection Act. The full terms for our text messages are in our SMS Terms.

Email

If we send you marketing email, every email includes a working unsubscribe link and our mailing address, 2196 Walosi Way, Unit 104, Panama City Beach, FL 32408. We honor unsubscribe requests within 10 business days. Emails about a booking you made are not marketing and may still be sent.

How we use your information

• to answer your messages and calls
• to book, confirm and change your scan
• to go through your wellness snapshot with you
• to send you texts or emails you have agreed to receive
• to keep records we are required to keep, and to protect our business

Who we share it with

We do not sell your personal information. We share it only with:

• service providers that help us run the business, such as our messaging, phone, AI assistant, email and website hosting providers. They may use your information only to provide their service to us.
• our product and scan partner, only where needed for a scan or an order you ask for. [CONFIRM: what is shared with the partner]
• authorities, where the law requires it

This website

This website has no sign-in, and no advertising or analytics trackers. We do not set cookies. The fonts and images are served from this site, so your browser does not contact any other company while you read it.

If you pay for the online scan, you are taken to Stripe's checkout page to pay by card. Stripe processes the payment under its own privacy policy and sends us a payment reference, the amount, and the phone number you enter there. We never see or store your full card details.

Our web host keeps standard server logs, which can include your IP address, the pages you visited and your browser type. These are used to keep the site running and secure. Links to our Facebook Page take you to Meta's site, which has its own privacy policy.

How long we keep it

We keep your information only as long as we need it for the purposes above, or as long as the law requires. [RETENTION PERIOD]

Keeping it safe

We use reasonable measures to protect your information. No system is completely secure, so we cannot promise that your information will never be accessed without permission.

How to opt out

• Text messages: reply STOP to any text from us. You will get one confirmation and no further messages.
• Email: use the unsubscribe link in any marketing email, or email [CONTACT EMAIL].
• Phone calls: ask us to stop calling you, on a call or by message. We keep a do-not-call list and will not call you again for marketing.

Your choices

• You can ask what information we hold about you.
• You can ask us to correct it or delete it.
• You can opt out of texts, emails and calls at any time, as described above.

To make a request, message us on Facebook, call (866) 633-3259, email [CONTACT EMAIL], or write to TekConcept AI LLC, 2196 Walosi Way, Unit 104, Panama City Beach, FL 32408.

Children

Our services are for adults. We do not knowingly collect information from children under 13. A person under 18 can only book with a parent or guardian.

Changes to this policy

If we change this policy, we will post the new version on this page with a new effective date.